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Returns

Should you not be satisfied with your purchase Sockalia is pleased to offer a refund of your purchased item, returned in its original condition. You may choose between two refunds schemes: either a reimbursement on your bank account or a purchase voucher deductible from your next order.

The socks must be sent back within 14 days of receipt.

Here is the process to follow :

  1. Login with your email address and password at Sockalia.
  2. Send us a return request :
    • From « Your account » area, click on « Your orders ». The list of your orders will be displayed.
    • On the line of the order containing the socks you wish to return, click on « Details ».
    • From the details of the order, tick the box of the socks you wish to return.
    • In the box « Quantity », indicate the number of pairs of socks you wish to return.
    • In the box « Returns and refunds », tell us what you prefer: a reimbursement on your bank account (credit slips) or a purchase voucher deductible from your next order at Sockalia.
    • Click on « Make a RMA slip ».
  3. On receipt of your return request, you will be advised by email that we are waiting for your package. A return label will be made available. You can print it from the sockalia site « Your account - Your merchandise returns ») and insert it in your return package.
  4. On receipt of the returned socks, you will be advised by email that we have received your package. We will then verify that the socks are in the original conditions (please refer to our conditions of return acceptation in Terms and conditions). If applicable, either refund of the purchase price of the item(s) will be made to the credit card/bank account used to pay for the original order or a purchase voucher will be issued, according to your choice when you generated the return request.
    In case of refund, a credit slip will be issued, testifying that Sockalia will reimburse your return. It will be accessible from « Your account - Your credit slips » on the Sockalia site.
    In case of a purchase voucher, a code will be sent to you. You will be able to use your voucher for your next order. The amount will be automatically deducted from the total amount of your new order.

Exchanges

The process to follow for an exchange is the same as the one for returns but with the use of a purchase voucher.

You will order the socks you want to buy in exchange and pay with the purchase voucher.